Frequently Asked Questions
Why is this chair different from normal camping chairs?
This chair is designed for people who want something compact, lightweight and easy to carry. It folds down small, comes with a sling storage bag, and still gives you a comfortable seat for outdoor use.
How small does it pack down?
It folds down to a compact size of approximately 38 cm × 11 cm, making it easy to store in your car, caravan, cupboard or carry bag.
Does it come with a carry bag?
Yes, it includes a carry bag for easy storage and transport.
What is the maximum weight capacity?
The chair supports up to 150 kg. It is built with an aerospace-grade aluminium alloy frame for strength and stability.
Are there loose poles or parts to connect?
No. The chair is an all-in-one foldable design, so there are no separate poles to assemble or lose.
Can I use it on sand, grass or dirt?
Yes, it can be used on most outdoor surfaces. On very soft sand or mud, place the feet on firmer ground where possible for better stability.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 7 to 12 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 45-day money-back guarantee. If it is not right for you, return it within 45 days for a full refund. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at snugfitorg@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.