Frequently Asked Questions
Is this chair suitable for older adults?
Yes, many customers choose it because it is lightweight, easy to carry, quick to set up, and supportive. Please note it is a low-profile chair, so check the open size before ordering to make sure the sitting height suits you.
Can I use it in the backyard or for fishing?
Yes. It’s great for patios, gardens, fishing, backyard BBQs, and relaxing outside with a cuppa.
Does it come with a carry bag?
Yes, it includes a carry bag for easy storage and transport.
Will it sink into sand or soft ground at the beach?
The legs have wide, capped feet to spread the load and reduce sinking. On very soft sand, placing it on a mat or towel makes it even more stable than regular skinny-legged chairs.
I’m worried it will collapse under me. How much weight can it hold?
The frame is made from high-strength aluminium poles (similar to hiking tent poles) and is tested to safely hold up to 140 kg when set up correctly on level ground.
Can I use this chair on my wooden deck or indoor floors without causing scratches?
Yes, you can. The chair features Anti-Skid Plastic Covers on the feet to protect your floors and prevent the aluminum rods from causing damage.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 7 to 14 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 days money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at snugfitorg@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.